The Symmetry Scandal

Long time ago I used to order things at Wehkamp. It was very easy since you could get the items you didnt want back very easy.
Since I started swimming again I needed a new swimsuit, so I decided to check wehkamp because there is nothing I hate more then shopping for one. After a few minutes I found a nice one, not to expensive and pretty! I checked out the jackets as well since I badly needed one and found one for 40 euros. They have this policy that if you order before 8 you have it at home the next day. So 3 days later I finally recieved my order and to my surprise it only contained the jacket. I checked the reciepts and there was not a word about the swimsuit. Jacket didn't fit so I wanted to return it.
Next day I called to inform about the swimsuit and the return policy...

I told the woman how I waited 3 days for my order and her reply was "impossible" eh?
I asked what happened with my swimsuit and she replied "If you order something you should check if its available at the time, if it is out of stock you won't get it ofcourse!" told her that when I ordered the item was in stock. Her reply "It is on the reciept then" I told her it was not and she replied "Impossible!" err wha?
I then told her that I wanted to return my jacket and asked if there was a service where I could mail or bring it somewhere. She told me about DHL service points and I asked her wich was closest to my house. "You can't use this service" asked her why I couldn't "Because you are a new costumer" told her I was a costumer for years already but that didn't count somehow (don't ask why lol) So I asked her how I could return my items then. "We can make an appointment to come pick it up, every workday between 12.00 and 18.00" told her I wanted one at 17.30. "No, sorry, it's between 12.00 and 18.00 we can't make it more specific" told her I had work and I wouldnt take a day leave to stay at home waiting for wehkamp to get my stuff. "You will have to pay for the item and not return it" at that point something said click in my head and i got SO mad. I said, wow i think this is really crappy service and she actually managed to say this.... "No, you don't" asked her if she was insane telling me what to think and she told me not to be rude..

She has been busy the whole conversation trying to act as if I was a baby and as if I was telling lies (impossible!) Now she told me I was rude.. I'm sorry, I don't see how I was rude here...
Argh NEVER EVER am I gonna order at Wehkamp again. This is the worst service ever! considering just keeping the jacket. Maybe my mum likes it :P